All orders are dispatched from our Melbourne, Aus. National Distribution Centre. Once your order has been placed, there are three stages to delivery:
- Processing (awaiting fulfilment)
- Dispatch (shipped)
- Delivery
Order processing and dispatch
PLEASE NOTE: Due to high order volumes from our Adore Frenzy promotion, please allow 3–4 business days for your order to be processed and dispatched. We appreciate your patience and are working hard to get all orders out as quickly as possible.
During sale or promotional periods, dispatch may take longer due to higher order volumes and will be communicated on our Shipping Page.
You will receive a shipping confirmation email with tracking once your order has been dispatched. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Delivery timeframes
Delivery timeframes depend on the shipping method selected at checkout and your location.
Timeframes below apply after your order has been dispatched:
Standard shipping
- 5 - 7 business days
- 7 - 10 business days
Express shipping
- 1-2 business days
When will I get tracking information?
You will receive tracking information once your order has been dispatched.
If you have not received a shipping confirmation email, your order is likely still being processed.
Important information
- Delivery timeframes are estimates provided by our delivery partners
- Business days do not include weekends or Victorian public holidays
- Delays may occur during peak sale periods or public holidays
- Orders containing out-of-stock items may experience dispatch delays until all items are available
- Delivery timeframes begin after dispatch, not when the order is placed